🔐 Privacy Policy

At Thrive Assessment & Care (“Thrive,” “we,” “us,” or “our”), we are committed to protecting the privacy and confidentiality of our users’ information, including that of insurance professionals, legal representatives, medical assessors, and claimants.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with applicable privacy laws, including PIPEDA (Canada) and HIPAA (U.S.).

1. Scope of Policy

This policy applies to:

All users accessing the Thrive platform (web and mobile)
Information exchanged between insurance companies, legal counsels, healthcare providers, and claimants
Communication via Thrive’s platform, email, or integrations

2. Information We Collect

We may collect the following types of data:

Personal Information: Name, email, phone number, company, role
Case Data: Claimant details, medical history, IME scheduling and reports
Usage Data: Device type, browser, IP address, time spent on platform
Communication Logs: Emails, messages, file attachments

We only collect information necessary for facilitating and managing the IME process.

3. How We Use Your Information

We use your data to:

Create and manage IME cases
Coordinate scheduling between stakeholders
Facilitate secure file sharing and messaging
Generate analytics and audit trails for compliance
Improve platform performance and user experience
Enforce platform security and integrity

4. Legal Basis for Data Processing

Thrive processes data under lawful bases:

Consent: When users create accounts or upload data voluntarily
Contractual Obligation: To fulfill IME coordination duties
Legal Compliance: To meet regulatory and audit requirements

5. Data Sharing & Disclosure

We may share data with:

Healthcare providers assigned to a case
Insurers, legal teams, and claimants involved in a case
Service providers (e.g., cloud storage, security vendors)

We do not sell personal data to any third party.

6. Data Storage & Security

All data is stored on secure, encrypted servers compliant with PIPEDA and HIPAA.
Multi-factor authentication, role-based access control, and regular security audits are enforced.
Backups and disaster recovery protocols are in place.

7. User Rights

As a user, you have the right to:

Access your information
Request corrections
Withdraw consent (where applicable)
File a complaint with your regional data authority

To exercise these rights, contact us at: privacy@thriveassessmentcare.com

8. Cookies & Tracking

We use cookies to:

Analyze site usage
Remember login sessions
Improve navigation

You may manage cookies in your browser settings. Disabling cookies may impact functionality.

9. Data Retention

Data is retained only for as long as necessary to:

Fulfill IME-related obligations
Meet regulatory requirements
Resolve potential disputes

10. Changes to This Policy

Thrive reserves the right to update this policy. Users will be notified of significant changes via email or in-platform messaging.

11. Contact Us

If you have any questions or concerns, please contact:

📍 Thrive Assessment & Care
1 Dundas Street West, Suite 2500, Toronto, Ontario, M5G 1Z3
📩 info@thriveassessmentcare.com
📞 (647) 417-7275